SHIPPING:

• Please bear in mind our minimum order is $10.00.
• Customers must provide the correct shipping address. If it returns in any reason, the customers are responsible of repaying the shipping cost.
• We ship via UPS or USPS service if delivered within the continental U.S. from our warehouse. The international order will be applied by the extra cost based on UPS or USPS Calculation method.
• There will be additional costs for UPS deliveries to PO Boxes or APO/FPO addresses(*Recommend USPS). UPS does NOT deliver on Saturdays or Sundays.
• eHatMania does not pay for the international duty taxes. If a shipment incurs any such charges the customer is responsible. Your credit card will be charged accordingly.
• Customers are 100% responsible to be 100% available for whenever UPS and USPS make the delivery. If customer misses the delivery and the order is returned to us, then the customer must prepay the exact amount for the shipping before we can reship that order. If the customer does not request reshipping, and the order is replaced back into stock, then the customer is billed: a 20% order processing/pulling & order reprocessing/restocking fee; plus the UPS or USPS shipping charge.
• We process most orders within 3 business days and ship by UPS or USPS to destinations within the U.S. If you want us to deliver fast, please choose your shipping method while you are ordering.
• We are not obligated to make delivery on any specified date and assume no liability for damages due to any delay or inability to fill orders.

SALES TAX:

California State law requires us to charge sales tax on all orders sent within California State. If you are a reseller, you must fax us your reseller certificate from the State of California and you will not be charged any sales tax.
Fax) 775-535-8301

RETURNS:

• Our return policy is simple. Within 7 days of purchase, you may return any item in its original package for an exchange or refund.
• We accept returns of any unopened, undamaged, unworn, "like new". The following guidelines must apply and will be strictly enforced.
  1. For Exchange, the products must be in the exact same condition you received it in (No damage. All accessories and tags must be included).
  2. A copy of the invoice for each item must accompany the return showing the price paid for each item returned.
  3. Please email us to get RMA(Return Merchandise Authorization) and then ship to us.
  4. All returns must be insured - we are not responsible for products damaged/lost in mail when you ship them back to us.
     

How to Exchange Products
Please email and tell us a package is coming back, provide us with a tracking number and carrier you used. The product is subject to final inspection before your Exchange is processed. Allow 1-2 week for the exchange to be processed.

Lost packages require a mandatory 30-day waiting period before refund. This allows us to track and place a claim on package.

If there are any other problems, we will make sure that everything will be negotiated to both parties content! The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be exchanged for a new product.

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